Consumer Affairs Agent

Employee Type: Full time Location: WI Green Bay Willowbrook Job Type: Quality Job Posting Title: Consumer Affairs Agent About Us: TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future. What You Gain: Competitive compensation and benefits program Enrollment in our wellness and employee assistance programs Paid holidays, vacation, and other competitive paid time off opportunities An inclusive working environment where you can build meaningful work relationships with a diverse group of people Leaders who are invested in supporting your career growth Opportunities to be recognized for outstanding contributions to your team through our employee recognition programs Job Description: About the Role: The Consumer Affairs Agent is a customer service-oriented position that is responsible for ensuring customers and consumers receive responses to issues and inquiries in a timely manner. The goal is to build customer and consumer loyalty through accurate, timely and effective communication and resolutions. Assist customers/consumers by identifying, researching, and resolving their questions Investigate customer/consumer complaints and other issues Liaise directly with plant Quality Assurance Managers to process investigative procedure Process retrieval kits and fulfillment items ensuring procedures and processes are followed for case management and reporting quality data Interpret and evaluate plant investigation findings and implement appropriate responses to customers/consumers Using template letters, prepare replies to communicate outcomes of quality investigations Assist in evaluating audit findings and communicate appropriate corrective actions Daily follow-up on inquiries and concerns not immediately resolved Assist in identifying trends to ensure proactive communication to the quality team Document internal audits and other quality assurance requests Report data from company or product integration into Consumer Affairs knowledge base Participate in team meetings and activities to ensure our policy, procedures and quality standards are being met Assist with additional tasks as requested Additional tasks and duties may be assigned from time to time as necessitated by business needs Important Details: This is a full-time permanent position located in our Green Bay, WI corporate office. About You: You’ll fit right in if you have: High School diploma preferred Excellent organizational and problem-solving skills Demonstrated ability to initiate and implement continuous process improvement Ability to excel as a productive member of a growing and dynamic team and are team oriented Excellent communication skills, written and oral, for effective interaction with all internal and external personalities Ability to stay calm under pressure Ability to think logically, use good judgment, problem solve and grasp concepts quickly Ability to work independently Well-developed sense of urgency and follow-through Knowledge of MS Office Suite Knowledge of Emplifi a plus Ability to travel as needed to meet with internal teams Your TreeHouse Foods Career is Just a Click Away! Click on the “Apply” button or go directly to www.treehousefoods.com/careers to let us know you’re ready to join our team! Your TreeHouse Foods Career is Just a Click Away! Click on the “Apply” button or go directly to www.treehousefoods.com/careers to let us know you’re ready to join our team! TreeHouse Use Only: #IND1 TreeHouse Foods is a private label food and beverage leader focused on customer brands and custom products. When customers partner with TreeHouse they can expect access to an industry-leading portfolio, strategic vision, on-trend innovation and insights, world-class supply chain, operational excellence and flexibility, collaborative approaches, and dedicated customer service. Our strategy is to be the leading supplier of private label food and beverage products by providing the best balance of quality and cost to our customers. We engage with retail grocery, food away from home, and industrial and export customers, including most of the leading grocery retailers and foodservice operators in the United States and Canada. Our portfolio includes a variety of shelf-stable, refrigerated, and snack products. Customers can expect comprehensive flavor profiles including natural, organic, and preservative-free ingredients in many categories and packaging formats. TreeHouse Foods is best known for food and beverages produced by our two largest businesses Bay Valley Foods, LLC (including E.D. Smith and Sturm Foods) and TreeHouse Private Brands. With more than 10,000 employees in over 35 plants across the United States, Canada, and Italy, TreeHouse Foods is based in Oak Brook, Illinois. Disability Assistance TreeHouse Foods is an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to disability-accommodations@treehousefoods.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. To all recruitment agencies: TreeHouse Foods does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Treehouse Foods employees, or any company location(s). TreeHouse Foods is not responsible for any fees related to unsolicited resumes/CVs. EEO Considerations: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.

Salary : $34,800 - $44,100