What are the responsibilities and job description for the End - User Support Associate position at BayCare?
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Responsibilities:
- Responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system.
- Work extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
- Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
- Participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
- Provide basic phone support and support of mobile devices.
- Perform other duties as assigned.
Minimum Qualifications:
- Required - High School or Equivalent; Preferred - Associates - Computer Science
- 1 year IT related experience required
Location: Winter Haven, FL
Status: Full Time, Exempt: No
Shift Hours: 8am - 4:30pm
Weekend Work: Occasional
On Call: No
How often will this team member be working remotely? Never
Equal Opportunity Employer Veterans/Disabled
