What are the responsibilities and job description for the Front Office Assistant II position at Bayhealth?
Total Primary Care
STATUS: Full Time 80 Hours
SHIFT: Days
Summary :
Front Office Assistants greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone or in person. They answer questions and provide general information or may direct a patient to a person who can provide the information. Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors.
Responsibilities :
1. Performs front desk, receptionist and registration duties, while demonstrating the ability to maintain efficient patient flow.
2. Assist the office in all aspects of the daily operation as needed including, but not limited to mentoring for Front Office Assistant I. Prepares the patient to the visit.
3. Ensure timely, efficient, and accurate scheduling of surgery patients by completing patient registration process for surgical patients. Facilitate instructions for pre-surgery and day-of surgery to patients.
4. Obtain insurance authorizations/referrals. Upon patient arrival, initiate proper forms for the medical and financial record. Obtain the patient and/or responsible parties’ signature where necessary. Collects payment for office visit.
5. Registers patient in system. Demonstrates the ability to maintain proper medical records.
6. Informs patients of practice policies regarding billing, insurance, workers compensation and charges.
7. Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed.
8. Manages clinic schedules.
9. Completes Real Time Eligibility (RTE).
10. Maintains efficient filing and record maintenance system for required business, medical, and The Joint Commission (TJC) licenses/registrations. Follows all HIPAA requirements.
11. Perform general clerical duties as required.
12. Performs check out and end of day reconciliation functions.
13. Keep informed of current insurance authorization/referral procedures.
14. All other duties as assigned within the scope and range of job responsibilities
Required Education, Experience and Credential(s) :
- Education: High School Diploma or GED
- Experience: One-year clerical, office, and customer service experience in a healthcare environment
- Credential: None
Preferred Education, Experience and Credential(s):
- Education: Associates Degree
- Experience: Two (2) years clerical, office, and customer service experience in a healthcare environment
· Credential: Certified Healthcare Administrative Professional
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