What are the responsibilities and job description for the Patient Care Liaison position at Bayhealth?
Kent Campus Hospital
STATUS: Full Time 80 Hours
SHIFT: Day/ Evening
GENERAL SUMMARY:
Summary:
The Liaison coordinates patient, family, hospital staff, and physicians to ensure a favorable patient experience.
Provides direct patient and family interaction, communicates updates & concerns, provides empathy and comfort measures.
Responds directly to patient and family inquiries or concerns and assists clinical staff in ensuring patient and family understanding of their experience while in the emergency departments. Enhances patient discharges by responding to questions, assisting with advocacy needs (i.e. transportation requests) and educating patient regarding ED CAPHS survey.
Position will be in ED cost centers with a co-reporting structure to patient experience and patient advocacy departments.
ESSENTIAL FUNCTIONS & ACCOUNTABILITIES:
1. One-on-one interaction with patients and families.
2. Hourly rounding in Emergency/Trauma Department, including waiting room.
3. Discharge phone calls to patients.
4. Educating patients/family regarding patient experience survey, care partner, and patient portal.
5. Liaises with Emergency Departments Supervisor regarding patient complaints.
6. Ensures patients have understood discharge plan and care plan.
7. Enquires about patient preferences and tries to accommodate wherever possible.
8. Complete get-well cards daily, for patients discharged, that day and have ready to be mailed.
9. All other duties as assigned within the scope and range of job responsibilities
REQUIRED MINIMUM EDUCATION AND CREDENTIAL:
Education High School or Equivalent-
- Credential
EXPERIENCE:
Required: One year in customer service industry Preferred: Previous customer service in acute care setting/ healthcare setting
PREFERRED EDUCATION AND CREDENTIAL:
- Education Bachelor Degree
Bachelor Degree
Bachelor Degree
Marketing
Health Administration
Communications
- Credential
To view a full list of all open position at Bayhealth, please visit:
https://apply.bayhealth.org/join/
Salary : $36,500 - $46,200
