Demo
Salary Resume Critique Job Openings

Customer Support Engineer (Routing & Switching)

Bayinfotech
San Jose, CA Full Time
POSTED ON 1/15/2025 CLOSED ON 4/7/2025

What are the responsibilities and job description for the Customer Support Engineer (Routing & Switching) position at Bayinfotech?

  • Provides second / third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
  • Provides technology / product training and intellectual property material as required
  • Acts as focal point for large account network problem resolution.
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems
  • Submits complete and correct bug reports in area of expertise.
  • Interacts across TAC teams and development teams at peer level.

    • Required Skills :

    • Routing / Switching - Strong Analytical and troubleshooting skills with Routing / Switching across Cisco platforms.
    • Candidate must have at least 4-5 years of Networking industry experience and knowledge, products and protocols
    • Demonstrated proficiency in the following technologies : TCP / IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
    • Ability to handle critical customer issues / problems.
    • Able to determine problems and deliver known solutions with a high level of customer satisfaction.
    • Ability to determine root cause and resolution for previously unknown problems.
    • Good verbal communication skills.

      • If you are interested in this job listed here, please e-mail your detailed resume to [redacted] for immediate consideration for qualified candidates.

    Airport Customer Service Supervisor
    GAT Airline Ground Support -
    San Jose, CA
    View Job Details

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Support Engineer (Routing & Switching)?

    Sign up to receive alerts about other jobs on the Customer Support Engineer (Routing & Switching) career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $79,540 - $98,616
    Income Estimation: 
    $97,686 - $120,598
    Income Estimation: 
    $102,517 - $196,564
    Income Estimation: 
    $105,679 - $151,773
    Income Estimation: 
    $44,214 - $56,812
    Income Estimation: 
    $76,683 - $97,426
    Income Estimation: 
    $53,079 - $69,818
    Income Estimation: 
    $55,856 - $76,003
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $53,670 - $75,445
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $79,324 - $110,520
    Income Estimation: 
    $79,324 - $110,520
    Income Estimation: 
    $102,853 - $137,551
    This job has expired.
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Not the job you're looking for? Here are some other Customer Support Engineer (Routing & Switching) jobs in the San Jose, CA area that may be a better fit.

    Senior Support Engineer

    Quatrro Business Support Services, San Jose, CA

    Desktop Support Engineer

    Quatrro Business Support Services, San Jose, CA

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!