What are the responsibilities and job description for the Service Plumbing Area Manager position at Bayonet Plumbing, Heating & Air Conditioning?
Bayonet Plumbing, Heating, and Air Conditioning, a division of IES is looking for a successful and driven professional to take on the role of Plumbing Service Area Manager.
The Area Manager will plan and oversee the daily operations of the service area to ensure Bayonet goals and objectives are achieved.
Key Responsibilities:
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The Area Manager will plan and oversee the daily operations of the service area to ensure Bayonet goals and objectives are achieved.
Key Responsibilities:
- Hire and increase retention levels for Plumbing Service Technicians
- Manage five or more technicians, ensuring their efficiency and effectiveness
- Review technician performance and daily calls for accuracy
- Guide service technicians and elevate their level of customer service
- Assist in diagnosing and resolving various residential plumbing issues
- Address and resolve customer inquiries and service-related issues promptly
- Assist in managing inventory to ensure ready availability of parts and equipment
- Uphold all safety standards
- Adhere to all Departmental policy and procedures
- Demonstrated experience as a Plumbing Service Manager or in a similar leadership role for two years or more
- Thorough plumbing service experience
- Exceptional customer service and communication skills
- Proficiency in inventory management
- Strong diagnostic and problem-solving skills
- Knowledge of plumbing industry safety standards and regulations
- Clean driving record, ability to pass a background check and pre employment drug test
- Medical Insurance
- Dental, Vision, Accident, Short Term Disability, Critical Illness, and Hospitalization Insurance
- 401K
- Company-paid Life Insurance and Short-Term Disability Insurance
- Company vehicle with gas card
- Company cell phone, and iPad
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