What are the responsibilities and job description for the Relief Specialist Manager position at BayPort Credit Union Brand?
Responsibilities:
- Develop and manage a schedule for floating employees to ensure optimal coverage across branches, coordinating with branch managers, and communicating branch assignments to staff.
- Oversee the onboarding and training of new floating employees, ensuring they understand credit union policies, procedures, and service standards.
- Provide ongoing training and professional development opportunities to enhance the skills and performance of floating employees, supporting business development initiatives.
- Conduct regular check-ins and performance evaluations with floating employees to identify areas for improvement and development.
- Act as a point of contact for floating employees, addressing any questions, concerns, or issues they may encounter.
- Ensure floating employees are equipped with the necessary resources and information to perform their duties effectively.
- Provide coverage and support to branches in the absence of the Branch Manager, ensuring continuity of operations.
- Ensure floating employees deliver exceptional member service, adhering to the credit union’s standards and core values, regulatory requirements and internal policies.
- Handle escalated member issues or complaints that floating employees are unable to resolve.
- Promote a member-centric culture among floating employees by modeling and reinforcing excellent service standards.
- Implement and maintain quality assurance processes to continuously improve the performance of floating employees.
- Encourage and coach floating employees to identify and refer potential business opportunities during their assignments.
QUALIFICATIONS AND REQUIREMENTS:
Required Education: Education equivalent to a four-year high school education.
Required Experience: Minimum of 5 years of experience in a credit union or banking environment, with at least 2 years in a supervisory or management role.
Required Knowledge: Thorough knowledge of Credit Union products and services. Extensive knowledge of Credit Union policies and processes; awareness of Credit Union vision and long-term goals; knowledge of duties and responsibilities of Relief Supervisor and Relief Specialist I, II, III.
Skills and Abilities:
- Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze staffing needs and develop effective deployment strategies.
- Strong problem-solving and decision-making abilities.
- Proficiency in Microsoft Office and credit union core systems.
This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.
