What are the responsibilities and job description for the Procurement Specialist position at BBP Sales, LLC?
BBP leads industrial automation, providing cutting-edge solutions for our customers. We foster a team-oriented, innovative environment that encourages growth. We are seeking a Procurement Specialist to join our collaborative team.
As a Procurement Specialist, you'll be at the heart of our customer experience, processing orders and providing exceptional customer support. Your role ensures that our clients receive accurate information, timely service, and tailored solutions to meet their needs.
Key Responsibilities:
- Gain a general understanding of our products or services to provide accurate information.
- Respond promptly and professionally to customer inquiries, addressing questions and concerns.
- Build and maintain strong customer relationships to drive satisfaction and loyalty.
- Keep accurate customer records, including contact info and relevant notes.
- Participate in ongoing training to stay updated on product knowledge and processes.
- Efficiently process customer orders, ensuring all details are accurate and complete.
- Monitor order status and provide customers with timely updates and delivery estimates.
- Assist customers with order modifications (quantities, specs, or shipping details).
- Resolve order discrepancies, shipping issues, and other concerns quickly.
- Maintain accurate records of customer interactions, quotes, and orders.
- Collaborate with sales, accounting, operations, and marketing teams for smooth communication.
Qualifications:
- Associate’s or Bachelor’s Degree (or equivalent experience) in a relevant business discipline.
- 1-3 years of experience in procurement, purchasing, or supply chain management is preferred.
- Strong verbal and written communication skills, with the ability to negotiate terms with suppliers or clients.