Customer Service & Operations Coordinator

Customer Service & Operations Coordinator

Pay: $23–$25/hr | Santa Clara, CA | In-Office | Full-Time, Non-Exempt

• Manage inbound/outbound customer calls and emails with timely, professional communication
• Create, enter, and manage orders accurately in CRM and related systems
• Schedule and confirm deliveries in coordination with dispatch and warehouse teams
• Monitor orders from creation through completion and ensure proper closeout in DispatchTrack
• Proactively follow up on open issues and prevent customer escalations
• Document all customer interactions, changes, and updates accurately
• Flag and resolve missing paperwork, photos, signatures, or data
• Assist with claims intake and documentation; escalate issues with complete information
• Maintain accurate records across CRM, DispatchTrack, and shared files
• Follow established workflows and identify process breakdowns or delays
• Communicate clearly with customers, drivers, warehouse, and management
• Work independently with strong ownership, follow-through, and attention to detail

Success Factors

• High accuracy in order entry and scheduling
• Prompt, reliable responsiveness during work hours
• Strong time management and adherence to processes
• Professional, calm, and clear communication

Requirements

• Customer service experience in a fast-paced environment
• Order entry and scheduling experience
• Strong written and verbal communication skills
• Comfortable with CRM systems, email, and shared documents

Preferred

• Logistics, delivery, or service operations experience
• DispatchTrack or similar delivery routing platforms
• CRM-based order management systems

Schedule & Work Conditions

• Monday–Friday, standard business hours (some flexibility)
• Punctuality and schedule adherence required
• Desk-based role with occasional walking in office/warehouse areas

#INDSJ

Pay: $23.00 - $25.00 per hour

Work Location: In person

Salary : $23 - $25