Salesforce QA Engineer

BCforward is currently seeking a highly motivated Salesforce QA Engineer Professional Job for an opportunity at Norfolk, VA; 3 days onsite, 2 days remote!

Position Title: Salesforce QA Engineer

Location: Norfolk VA; 3 days onsite, 2 days remote

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: Contract of 12 Months and possibility of Extension

Job Type: Contract and Onsite/Hybrid

Pay Range: $65 – $70/hr. on w2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• Please make sure candidates are certified and have recent Salesforce QA and Admin experience.
• We are looking for a Salesforce QA Engineer with 5-7 years of experience in both manual and automation testing. The ideal candidate will have a strong understanding of Salesforce applications, testing methodologies, and automation frameworks to ensure high-quality software delivery.
• As a QA engineer, you will be responsible for ensuring the quality of our Software Technical data and automation processes in several environments.
• Your role will primarily involve owning the flow of data and managing integration testing, testing API levels, and conducting unit tests. Your future responsibilities will be more on the Salesforce side of the business as the team starts to integrate there. You will serve as the driver of the direction we take, using your knowledge data management, automation, and testing to suggest what works best and willing to try out solutions.

What You'll Be Doing:

• Client Relationship Management (CRM) Support: You'll be tasked with release support, testing all features and enhancements, and performing data flow testing. You'll facilitate corrections or additions to data in the source system and manage alert issues and bulk alert loads. You'll also be responsible for user profile issue corrections and escalations.
• Universal Client Management (UCM) Support: This involves releasing support, testing all features and enhancements, and performing data flow testing. You'll monitor reports provided on data quality daily and facilitate corrections to data in the source system. You'll also investigate cross BU anomalies with other BU Data Admins.
• Automation Quality Assurance Testing: You'll ensure complete and accurate testing of automation releases, including regression testing, data flow testing, and new feature testing.

Key Responsibilities:

• Design, develop, and execute manual and automated test cases for Salesforce applications, including Sales Cloud, Service Cloud, and other integrated solutions.
• Analyze business requirements and create test plans, test cases, and test scripts to ensure full coverage.
• Perform functional, regression, integration, and UAT testing for Salesforce features and enhancements.
• Develop and maintain automation test scripts using tools like Selenium, TestNG, WebDriverIO, or Provar.
• Utilize APEX test classes, SOQL queries, and APIs for backend validation.
• Identify, document, and track defects using JIRA, ALM, or other test management tools.
• Work closely with developers, business analysts, and stakeholders to ensure high-quality deliverables.
• Implement CI/CD pipelines and integrate automated tests with DevOps tools like Jenkins, Git, or Bitbucket.
• Maintain test environments and troubleshoot test failures in collaboration with development teams.
• Accountability and responsibility for data and processes that ensure effective control and use of data assets.
• Partner tightly with Analytics and business leaders to gain a deeper understanding of current reporting challenges and help build a cohesive vision that will deliver dependable and insightful reporting.
• Work with leaders to identify key metrics to measure their business success. Implement a governance strategy to keep that data clean and reliable.
• Analyze complex ideas, business cases and organizational issues and build meaningful recommendations leading to the development of a strategy and roadmap for execution.
• Partner closely with our BI&A team to identify current data and reporting challenges.
• Ability to simplify complex concepts and summarize.

key points Behaviors:

• Proactive and curious.
• Able to navigate organizational hierarchy with ease -- exposure to all levels of leaders will be necessary.
• The ability to think outside the box and come to the table with proposed solutions.
• Strategy focused solution developers who can lead teams to execute and align common goals and purpose.
• Passion for transformation, data, analytics, and people.
• Strong problem-solving and critical thinking skills.
• Strong communication and presentation skills, as well as strong/proven management skills.
• Highly organized, detail-oriented, and proactive with strong project management skills.
• Ability to interact effectively with individuals in dealing with conflict resolutions.

Required Skills & Qualifications:

• 5-7 years of experience in Salesforce testing, with a strong focus on both manual and automation testing.
• Hands-on experience with Salesforce Classic and Lightning UI testing.
• Proficiency in automation tools such as Selenium, WebDriverIO, Provar, or TestNG.
• Experience in writing SOQL queries and working with Salesforce APEX test classes.
• Strong knowledge of API testing using Postman, REST Assured, or similar tools.
• Familiarity with Agile/Scrum methodologies and test management tools like JIRA, ALM, or TestRail.
• Understanding of CI/CD pipelines, version control (Git), and DevOps processes.
• Excellent debugging, troubleshooting, and analytical skills.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer I, or Provar Certified Tester) are a plus.

Preferred Qualifications:

• Experience with performance testing tools such as JMeter or LoadRunner.
• Knowledge of scripting languages like Python, Java, or JavaScript for test automation.
• Exposure to cloud-based testing platforms (e.g., BrowserStack, Sauce Labs).

Other Key Experience:

• Previous experience leading initiatives.
• Proven ability to work independently.
• Experience in presenting to senior leaders.
• Collaborating with business leaders to identify improvement opportunities and answer key strategic questions.
• Ability to maintain cooperative working relationships with all levels of the organization.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.