What are the responsibilities and job description for the IT Hardware Technician position at BCI Burke Company LLC?
Description
Join Our Movement!
We’re a growing company that designs and manufactures playground equipment for communities all around the world! Be part of something bigger with Burke by Joining Our Movement! We’re looking for an IT Hardware Technician to work at Burke Headquarters and be part of our great team!
What Moves You?
We’re not going to lie; this is an amazing opportunity. It requires hard work, a lot of innovation, enthusiasm and, of course, an abundance of Purple Passion (def. a love of play, bringing play to communities and specific love of Burke and those you work with)!
The Role
This role is part of the Information Technology Team and is responsible for setting up and maintaining computer hardware systems for users, ensuring all systems are installed and maintained properly and providing support to Burkies as needed.
Important Requirements
- Install and configure computer hardware systems including desktops, laptops, printers, and other peripherals
- Troubleshoot and repair end-user computer network connections including LAN, WAN, VPN, and Wi-Fi – keep Burkies connected and bringing the best in play to our communities!
- Perform routine maintenance on computer hardware, such as upgrading RAM, replacing hard drives, and installing software updates
- Troubleshoot hardware and software issues, both remotely and on-site
- Be in the know - provide technical support and training to our team of Burkies
- Collaborate with senior technicians to resolve complex technical issues
- Document and maintain hardware and software inventory
Teamwork
We have an awesome team at Burke and the right individual for this role will fit well within our culture of teamwork, straightforward and open communication. Oh, and you need to have a passion for play!
Qualifications That Move Us!
- High school diploma or equivalent; current enrollment in an associate degree program in a computer science or related field preferred
- Knowledge of computer hardware systems and networks
- Familiarity with Windows and macOS operating systems
- Basic understanding of TCP/IP and other network protocols
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Willingness to learn and adapt to new technologies
- Prior experience in IT support or related field is a plus
Burke is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Military veterans are encouraged to apply.