Service Advisor

Description

The Service Advisor will interview customers and write down symptoms with their truck, enter data into the business system correct, coordinate incoming repairs with the service supervisor, invoice customer tickets, keep customers informed about current status repairs.

HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):

Determines vehicle condition by conducting inspections and diagnostic test; identifying worn and damaged parts.

Keeps equipment available for use by completing preventive maintenance schedules; installing component and part upgrades; controlling corrosion; and completing winterization procedures.

KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:

Interview customers about issues with their vehicle, get information from the vehicle and enter into the business system.

Communicate with the service supervisor about incoming jobs.

Coordinate job status and quotes with customers.

Invoice customer pay tickets and prepare warranty repairs.

Open the building and parking lot in the morning and close both in the evenings.

Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.

Other duties assigned by manager.

QUALIFICATIONS AND EXPERIENCE:

Strong written / verbal communication skills required.

Ability to work and learn independently.

Ability to use various computer software in Window environment.

One to three years of experience in customer service.

High school diploma or equivalent.

Commercial Valid Drivers License required.

PHYSICAL AND ENVIRONMENTAL CONDITIONS:

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.

NOTE: This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.

Qualifications