Medical Asst NC Float (BOH)

Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Clinical Coordinator. Under general supervision and according to established policies and procedures, performs various clerical and patient care duties. Responsibilities include assisting the physician in support of medical care, answering the telephone, admitting and discharging patients, and performing data entry. Is responsible for performing a variety of duties in a float capacity including traveling to multiple physician practices as needed/scheduled.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs routine clerical duties in accordance with established policies and procedures by:

• Receiving and greeting all patients and visitors in a professional manner and providing all reasonable assistance.
• Receiving telephone calls, taking and relaying messages accurately.
• Obtaining information from the patient to accurately complete the patient record for payment information, computer input, etc.
• Maintaining patient files, charts, and records.

Performs patient care duties as directed by the physician or nurse by:

• Recording medical history.
• Preparing patient for examination by performing preliminary physical test; taking blood pressure, weight, urinalysis, injections and lab draws.
• Assisting physician and/or nurse with minor emergency or surgical procedures.
• Performing routine laboratory and EKG tests as ordered.
• Administering and recording medication and injections as ordered.
• Interpreting physician's instructions to patients and providing instruction to patients.
• Checking and maintaining supply of stock to exam rooms.
• Cleaning and sterilizing instruments and equipment.
• Scheduling office or hospital procedures.
• Preparing procedure orders and accompanying data to be sent to the hospital for inpatient/outpatient studies.
• Triaging patient calls to determine urgency and direct patient care.
• Entering patient information, injections, and results into the electronic medical record.
• Complete drug and alcohol testing according to the guidelines; certification for federal testing.
• Cleaning and sterilizing instruments and equipment.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department.

• Attending required meetings and participating in committees as requested.
• Enhancing professional growth and development through in-service meetings and educational programs as approved.
• Completing other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred.  Must be a minimum of 17 years of age.  Previous medical office experience and the ability to speak and write Spanish are desired.

Knowledge & Skills

• Demonstrates knowledge of and competency in performing patient care procedures, observations, treatments and techniques utilized by facility.
• Demonstrates high level of interpersonal and communication skills necessary to consistently receive and greet visitors, clients, and staff members in a professional manner.
• Demonstrates well developed communication skills to communicate effectively and clearly to a variety of internal and external contacts.
• Requires general knowledge of billing, office procedures and computer skills.
• Demonstrates analytical skills necessary to solve patient problems and interpret data.
• Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.
• Requires ability to perform procedures applicable to the practice.
• Must have or obtain required certifications including TB, CPR, First Aid, DOT drug screen and BAT.

Working Conditions

• Works in a physician office environment.
• May require lifting or positioning of patients.
• Flexible hours and work schedule required.

Physical Demands

• Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs up to 50 pounds, to position/lift patients at a maximum of 35 pounds unassisted, over 35 pounds requires assistance, provide CPR, etc.) to perform the essential functions of the position.