Collections Specialist

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from business customers. This role works closely with Sales, Billing, and Accounting teams to resolve payment issues, reduce delinquency, and maintain positive client relationships while protecting company cash flow.

Key Responsibilities

• Manage a portfolio of B2B customer accounts to ensure timely payment of invoices

• Contact clients via phone and email to follow up on past-due balances

• Research and resolve billing discrepancies, short payments, and disputes

• Negotiate payment arrangements and monitor adherence to agreed terms

• Review customer credit limits and payment trends; escalate risk as needed

• Apply payments accurately and reconcile customer accounts

• Maintain detailed collection notes and documentation within ERP/AR systems

• Prepare aging reports and communicate collection status to management

• Partner with Sales and Customer Service to resolve issues without disrupting client relationships

• Assist with month-end close activities related to accounts receivable

Qualifications

• 2 years of B2B collections or accounts receivable experience

• Strong understanding of invoicing, payment terms, and credit policies

• Excellent communication and negotiation skills

• Ability to handle difficult conversations professionally

• Detail-oriented with strong organizational skills

• Proficiency with ERP systems (NetSuite, SAP, Oracle, QuickBooks, or similar) and Excel

Preferred Skills

• Experience managing high-volume or high-dollar B2B accounts

• Knowledge of credit risk evaluation and dispute resolution

• Familiarity with deductions, chargebacks, and contract-based billing

Key Competencies

• Relationship management

• Problem solving

• Time management

• Financial accuracy

• Professional persistence
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™