What are the responsibilities and job description for the Veterinary Clinical Services Supervisor position at Beacon Veterinary Specialists?
Beacon Veterinary Specialists is seeking to fill a full-time Clinical Service Supervisor role. We are looking for candidates with a desire to create remarkable experiences for every client in a fast-paced environment. To be considered, candidates must have a positive attitude, exhibit excellent leadership skills, be self-motivated, and possess a strong desire to learn, share, and improve continuously.
Schedule: The training schedule will be Monday - Thursday 9:00 AM - 7:30 PM for the duration of 8 -12 weeks. The regular schedule will be Sunday - Wednesday 2:00 PM - 12:30 AM.
Who We're Looking For:
RESPONSIBILITIES AND DUTIES:
REQUIREMENTS AND QUALIFICATIONS:
EDUCATION AND EXPERIENCE:
Other Skills and Abilities:
The ideal candidate should possess excellent communication and writing skills. A positive “can do” attitude is a must! The ability to inspire, teach, multitask, and be a highly functional member of the team is also a bonus.
Benefits:
Schedule: The training schedule will be Monday - Thursday 9:00 AM - 7:30 PM for the duration of 8 -12 weeks. The regular schedule will be Sunday - Wednesday 2:00 PM - 12:30 AM.
Who We're Looking For:
The successful Clinical Service Supervisor candidate will be someone who has demonstrated the ability to be a self-starter and successful problem solver with good attention to detail, a strong work ethic, and who is motivated to learn. We are looking for the very best of the best to complement our team of extraordinarily talented board-certified specialists and staff.
RESPONSIBILITIES AND DUTIES:
Anticipate and resolve clinical service issues- Partner and collaborate with managers in all service areas to provide excellent service to patients and clients
- Monitor the safety of staff and patients and support safety standards within the hospital
- Evaluate workflow inefficiencies and identify process improvements
- Implement clinical strategies to improve the quality of medicine
- Support the recruitment, hiring, and training of clinical staff
- Create a schedule for clinical staff to ensure adequate clinical support during hours of business operations
- Evaluate clinical staff performances and provide development
- Research strategies to further improve the patient and client experience
- Develop standards and procedures to maximize the patient and client experience
- Resolve client complaints related to clinical support
Maintain accurate records and files of documentation pertaining to staff development and performance
REQUIREMENTS AND QUALIFICATIONS:
Compassion for people and for pets- Excellent communicator, able to provide effective feedback
- Comfortable in both a leadership and team-player role
- Self-motivated and self-directed
- Able to multitask, prioritize, and manage time efficiently
- Skilled at encouraging a team; able to mentor and lead
- Creative problem solver who thrives when presented with a challenge
- Excellent client care and focus; ability to assess clients’ needs and provide answers, paths, troubleshooting help, or methods for a positive client experience
- Eager to expand the company with new patients
- Previous experience in a clinical management role
Basic computer skills
EDUCATION AND EXPERIENCE:
Veterinary Technician with at least 5 years of experience- Minimum of 2 years of supervisory experience in an ER/Speciality clinic setting
- Practice Management experience preferred
High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
Other Skills and Abilities:
The ideal candidate should possess excellent communication and writing skills. A positive “can do” attitude is a must! The ability to inspire, teach, multitask, and be a highly functional member of the team is also a bonus.
Please apply if:
You are an experienced veterinary technician.
- You are a self-starter who can lead and teach.
- You have the desire to learn, take on new responsibilities, and to be challenged.
- You have a great personality and positive energy, care deeply about animals and people, and possess a thirst for innovation and trying new things.
- You go to work every day to make a difference in the lives of clients and patients.
- You believe in delivering “gold standard” client experiences.
- You insist on only the best from those you work with and work to ensure the highest standards of veterinary medical care.
- You believe in being part of a team.
You enjoy supporting doctors.
Benefits:
Beacon Veterinary Specialists offers a variety of benefits including paid time off, medical, dental, and vision insurance plans, a 401k plan, an employee pet insurance plan, uniforms, and a generous continuing education allowance. We have a strong commitment to personal and professional development.
Relocation expenses will be provided for highly qualified candidates.
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