What are the responsibilities and job description for the PFS Customer Service/Support Specialist position at Beaufort County Memorial Hospital?
PFS Customer Service/Support Specialist
About the Organization Beaufort Memorial, a not-for-profit hospital founded in 1944 on the banks of the Atlantic Intracoastal Waterway, is licensed for 201 beds (169 acute, 14 rehabilitation and 18 mental health). We are an acute-care hospital, a regional referral center and the largest medical facility between Savannah, Ga., and Charleston, S.C.Fully accredited by The Joint Commission, Beaufort Memorial boasts a dedicated, high-quality medical staff of nearly 230 board-certified or board-eligible providers.
Our mission is to enhance the quality of life in the Lowcountry through improved health, innovative partnerships and superior care. Position PFS Customer Service/Support Specialist Location Beaufort Memorial Hospital Full-Time/Part-Time Full-Time Shift Days Exempt/Non-Exempt Non-Exempt Description
The customer service/support specialist assists patients, processes financial assistance applications, and provides a variety of customer support services to walk-in patients and the patient financial services department. The successful customer service/support specialist will be able to work independently, demonstrate a high tolerance for interruption of tasks, will be able to multi-task, and will have the ability to refocus to task completion while maintaining a positive and pleasant attitude. Must be articulate and persuasive while being sensitive to patient's needs. Must be emotionally mature and able to function effectively in stressful situations. The customer service/support specialist must demonstrate attention to detail, strong work ethic, and will represent the culture and core values as established by the organization.
Position RequirementsEducation:
- High school graduate or equivalent preferred.
Experience:
- Must be able to work independently; must be emotionally mature and able to function effectively while under stress. Must be able to multi-task. Must speak clearly and be persistent and detail oriented. Two years of experience in hospital billing/collections or medical related billing/collections preferred.
Certifications/Licenses:
- None specified.
This position is currently accepting applications.
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