Triage Analyst - A&E/PEMA

Job Title:                     Triage Analyst  

Division:                      Group Claims                                         

Reports To:                 Jennifer Stancil in Group Claims 

Key Relationships:     Claims staff, underwriters, insureds, brokers and service providers, UCO

Job Summary:            To help achieve the Beazley vision of being the highest performing specialist insurer the Triage Analyst will focus on ensuring that newly tendered notifications and Claims are assigned to the appropriate resource for handling. From a technical perspective, this will be achieved through the substantive review, assessment, and assignment of new claims to ensure they are handled by the appropriate resource and that accurate data is timely entered. 

Location:                     Our preference would be for this role to be based in Chicago, Atlanta or Philadelphia

The Role:

Reporting to and working closely with various Focus Group Leaders, this role will assess, collaborate, empower, and  challenge by taking responsibility for substantive review and assignment of claims.  The individual in this role will use their previous experience in handling professional lines claims to substantively review new claims and ensure they are assigned to the appropriate resource based on severity and other factors.

Key Responsibilities:

Triage and Assignment of Claim Notifications  

• Timely review newly tendered claim notifications.
• Contact insured or broker for missing information necessary for assignment.
• Enter initial known data into ClaimCenter per product team specification.
• Draft initial note summarizing claim and relevant coverage.
• Flag potential coverage issues or high-exposure or problematic claims to claims handler and Focus Group Leader as appropriate.
• Assign to individual or external partner based on product-specified criteria, with an emphasis on severity and complexity.
• Accommodate product-specific requests with regard to initial file receipt, acknowledgement, data entry, communication with internal and external partners.
• Identify and report potential claim trends to Focus Group Leader.
• Understand and implement Beazley’s Conduct Risk Policy.
• Ensure compliance with the regulations and Beazley’s claims controls standards and protocols.
• Propose strategies for improved claim assignment processes.
• Promote the Beazley brand of excellence and professionalism in client service.

Conflicts of Interest

• Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
• Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.

Personal Specification:

We’re looking for an individual with legal training or past claims experience who is able to translate and apply this knowledge back to Beazley’s business. Previous experience of 3-5 years of professional liability claims handling, with a track record of reviewing claims, establishing coverage, and analysing liability and exposure.

Great interpersonal and communication skills are important, as is the ability to build relationships across varying levels of seniority and the ability to influence accordingly.

From a business perspective, the person will need to enjoy working in the insurance industry with a genuine passion for claims and an ability to be analytical, detail-orientated, and decisive.

Who We Are

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We employ over 1,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that’s big on collaboration, diversity of thought & personal accountability.

Our three core values inspire the way we work and how we treat our people & customers – 1) Be bold 2) Strive for better 3) Do the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious I&D & Sustainability targets are testament to this.

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance, amongst many others.

The rewards:  

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related annual bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days annual PTO (full-time, prorated for 1st calendar year of employment), plus paid public holidays with the ability to flex the religious bank holidays to suit your religious beliefs. Additional PTO purchase is available up to a maximum of 5 days per calendar year.
• Up to $700 reimbursement towards home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
• The opportunity to save for, and purchase, shares of Beazley stock
• Six months fully paid parental leave, regardless of how you come to parenthood
• Company paid sabbatical up to 12 weeks after 10 years of continued service
• Up to 2.5 days matched paid leave for volunteering at a charity of your choice
• Smart working policy and flexible working culture, trusting our employees to do what works best for them, their role and the needs of the business

Salary for this role will be tailored to the successful individual’s location and experience. The expected compensation range for this position is $90k – 105k per year plus discretionary annual bonus.

Don’t meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles. 

We are a flexible and innovative employer offering a friendly, collaborative, diverse and inclusive work environment. We actively encourage and expect applications from all backgrounds.

Salary : $90,000 - $105,000