What are the responsibilities and job description for the Technical Operations Support Specialist position at beBeeService?
This role is responsible for coordinating and managing scheduled service interruptions to ensure minimal disruption to mission-critical systems and compliance with contract and regulatory requirements. You will play a key part in planning, overseeing and ensuring the successful execution of all aspects of service delivery.
">The ideal candidate will have experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. Excellent communication, business analytical and problem-solving/trouble shooting skills are also essential. In addition, you will be able to communicate effectively with non-technical users and work collaboratively as part of a team.
">As a Service Delivery Specialist, you will be responsible for:
">- Planning and coordinating scheduled service interruptions;
- Overseeing and ensuring the successful execution of all aspects of service delivery;
- Maintaining documentation and reporting through ITSM tools such as ServiceNow or Remedy;
- Collaborating with technical teams, government stakeholders and Change Advisory Boards (CABs) to approve and communicate ASIs;
Our company values its employees and offers a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.
">Key qualifications for this role include:
">- A Bachelor's degree or equivalent and 2 years of relevant experience;
- Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software;
- Excellent communication, business analytical and problem-solving/trouble shooting skills;
- Ability to communicate effectively with non-technical users and work collaboratively as part of a team;
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Salary : $80,000 - $120,000
