What are the responsibilities and job description for the Vehicle Service Advisor position at beBeeVehicle?
Discover a Career in Vehicle Service and Support
Premier Truck Group is proud of the diversity that comprises our winning team. We value equality and inclusiveness amongst our team members as our ultimate tool for moving forward.
About Our Company
We have over 40 locations throughout the US and Canada, making us one of the largest Freightliner dealer groups in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services.
Benefits of Joining Us
We provide opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Our comprehensive benefits package includes:
- Employee Discounts
- Medical, Dental, and Vision Insurance
- Life Insurance
- Employee Assistant Programs
- Paid Holidays and Paid Time Off
- 401k Plan with Employer Match
- Training
- Work-Life Balance
Key Responsibilities
Responsible for greeting customers coming into the service department for all service needs. Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost, and completion dates.
Assist in preparing quotes on repair jobs. Write service orders and obtain customer approval of orders. Open Repair Orders and close Repair Orders in times of customer/service overflow. Assist Shop Supervisor in assigning service technicians to specific service jobs. Monitor job progress and keep customers updated.
Assist service technicians in identifying opportunities to up-sell. Report all customer complaints to the Service Manager and/or the Assistant Service Manager. Inspect each departing job for quality and cleanliness. Finalize paperwork upon completion of work and at end of shift. Check cash schedules daily. Assist Shop Supervisor daily and serve as relief during vacations, etc.
Requirements
A high school diploma or GED is required. Minimum of 2 years' experience in Customer Service Relations, vehicle environment, and employee supervision is preferred but not mandatory. A valid driver's license is required.
Salary : $45,000 - $85,000