Position Summary

Responsible for assisting in all support functions and aspects of the business office to meet the stated mission, goals and objectives of the Center. The staffing of the Center is based on a teamwork concept. All employees will be cross-trained in other jobs and will be expected to perform duties, other than their normal ones, as required by patient needs.

Duties and Responsibilities

• Promotes the mission, vision and values of the organization.
• Greets and directs visitors and patients in a prompt, courteous, and helpful manner; answers routine inquiries.
• Answers telephones, route calls, takes messages and provides general information.
• Opens and routes incoming mail; distributes correspondences and other material to appropriate people.
• Performs a variety of routine typing assignments as appropriate to the position; may draft basic correspondence, enter data and print letters, labels, reports and/or other materials; creates and mails form letters.
• Copies, files, and/or scans and saves materials as requested; sends facsimiles.
• Establishes, maintains, processes and/or updates files, records and other documents.
• Schedules appointments, meetings and conferences.
• Orders, stocks and/or distributes office supplies; makes coffee and maintains patient refreshment center.
• Organizes meetings; take minutes.
• Assists in resolving patient billing questions/complaints.
• Develops and maintains an effective working relationship with patients, families, visitors and staff.
• Documents concisely, precisely and accurately on all records or documents as indicated by policy.
• Participates in quality assessment activities as directed for the continuous improvement of patient care and Center business.
• Assures patient and personal safety by maintaining a safe and therapeutic environment and adhering to center staff, safety and health programs.
• Participates in quality assessment activities as directed for continuous improvement of the facility.
• Seek guidance and validation when situations arise which exceed the incumbents capabilities.
• Maintains and increases standards of performance and education.
• Maintains confidentiality of patient and Center related business.
• Regular, physical attendance on a predictable basis is essential to the performance of this job.
• Assists in both day-to-day and special projects and performs other duties as assigned.

Knowledge, Skills and Responsibilities

• Communication skills; the ability to convey written and verbal information accurately and effectively.
• Excellent listening skills, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Must have excellent computer skills in Microsoft Word, Access, Excel and Outlook and the ability to learn the internal operating system. Ability to compose, type and assemble information in proper business form; type at least 40 words per minute.
• The ability to work concurrently on multiple projects with varying priorities. Works well under pressure and within deadlines and gives great attention to detail.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• The ability to read and understand information and ideas presented in writing/type.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Time management; the ability to manage time. Ability to be flexible with schedules and duties; including, willingness and ability to work overtime.
• Excellent judgment and creative problem-solving skills. Self-reliant, good problem solver, results-oriented.
• The candidate will be highly motivated and work well both independently and in a team environment.
• Detail oriented, trustworthy, accurate work output and organized.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience and/or training in related field, preferred.

Salary : $11 - $13