Clinical (Triage) Supervisor

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services.

Shift: Sun-Thurs 11:00pm-7:30am

Pay: $38.48-$40.15

As a Clinical (Triage) Supervisor, you will ensure the quality of care regarding the receiving and processing of crisis assessment request for both Adult Mobile Crisis Intervention (AMCI) and Youth Mobile Crisis Intervention (YMCI) teams. You will oversee a group of Master's level site-based clinicians, responsible for engaging in a quick, empathic response to individuals contacting the Mobile Crisis Intervention Team on behalf of themselves or another.

Key Responsibilities

• Triage and de-escalates clients in distress who present to the CBHC Springfield/BHN Wellbeing clinic at the Liberty St. campus.
• Provide direct shift oversight of Master's level triage clinicians.
• Responsible for assignment of crisis staff cases on triage guidelines and any incoming requests for assessment.
• Consult with the clinical director when guidance is needed
• Ensure staff follows policy and procedures and holds staff accountable to them.
• Adheres to the upmost level of HIPPAA and PHI compliance and ensures staff adhere to compliance.
• Assist in facilitation of team meetings and group supervision
• Monitor Quality Assurance measures implemented by leadership
• Provide high-level collaboration with supervisors of Central Intake, CBH, MCI teams and Co-response supervisor partners with additional shift supervisors for coordination of shift.
  
  

What We Offer

• Tuition Reimbursement- Up to $100k!!
• Career Development: Access supervision, clinical training, and internal advancement (one third of our positions are filled by internal promotions)!!
• Professional Growth: Training and supervision to support your learning and career development.
• Supportive Environment: Work alongside dedicated behavioral health professionals in a collaborative setting.
• Award-Winning Workplace: BHN is ranked as the 10th Best Employer in Massachusetts by The Boston Globe.
• Diverse Workplace: Bilingual candidates and individuals from diverse backgrounds are strongly encouraged to apply.
• Impactful Role: Help individuals achieve mental health goals in a safe and supportive setting.
  
  

Who You Are

• Master’s degree in Social Work, Psychology, Mental Health Counseling, or a related field (required)
• 2 years of experience working in crisis services or acute behavioral health (preferred)
• Minimum of 2 years of supervisory experience (required)
• LICSW or LMHC licensure (required)
• Clinical assessment and triage experience (required)
• Excellent verbal and written communication skills
• Knowledge and application of the Recovery-Oriented model, specific to those experiencing mental health crisis
• Flexible, adaptable, and committed to BHN’s mission and values
  
  

We Hire for Purpose!

Since 1938, BHN has been providing high-quality, affordable, and culturally appropriate behavioral health care throughout Western Massachusetts. With recognitions from The Boston Globe and as a Certified Great Place to Work, we’re proud to support our team members as they bring healing, hope, and stability to individuals across our communities.

How do I apply?

If you are interested in this opportunity, please click 'Apply for Job' below or visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.