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Vice President, Customer Success

BEHAVIORALLY, Inc.
Chicago, IL Full Time
POSTED ON 1/17/2025 CLOSED ON 4/11/2025

What are the responsibilities and job description for the Vice President, Customer Success position at BEHAVIORALLY, Inc.?

Job Title : VP, Customer Success

Location : Chicago, IL, 2 days onsite per week

Previous Market research experience required

This position is a quota caring position and focusing on commercial growth.

Duties and Responsibilities :

  • Team lead for accounts generating (or working to a plan to generate) combined >

3.5m in annual revenue

  • Develop actionable account plans that deliver customer growth
  • Create and maintain account proposal pipeline of >

    • 750k

  • Proven track record of generating revenue across BEH product stack
  • Manage accounts in accordance with budget and productivity targets
  • Accurately forecast future revenue for accounts (wkly / mthly / qrtrly / yrly)
  • Develop / maintain relationships with current and prospective customers up to decision maker level
  • Ensure team proposal development (Qual, Quant & AI) in line with BEH product offerings
  • Develop / expand team capability to deliver quality productized customer deliverables
  • Input into and execute against corporate strategic initiatives / KPIs
  • Create and action plan to begin building personal brand at industry level

    • Skills and Experience :

  • Bachelors' degree and 9 years of market research experience.
  • Excellent leadership skills and experience in mentoring / managing others.
  • A flair for building and growing relationships with clients and internal stakeholders.
  • Excellent verbal and written communication skills.
  • Ability to think creatively and strategically.
  • Natural curiosity, highly motivated and comfort with ambiguity.
    • Vice President
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    Chicago, IL
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