What are the responsibilities and job description for the Customer service representative position at BELFOR Property Restoration?
BELFOR
RESTORING MORE THAN PROPERTY
Flooding. Fires. Windstorms. Hundreds of thousands of clients rely on BELFOR Property Restoration each year to rebuild their lives, homes, and businesses.
We're Restoring More Than Property.
With BELFOR specialists in every major metropolitan area in the USA ready to respond 24 / 7 / 365, we provide the fastest, highest quality service that's unmatched in the industry.
The right response team can mean the difference between recovery and total loss. In the midst of chaos, you need an experienced company with a proven track record and solid relationships with leading insurance providers.
BELFOR is looking for qualified candidates for the following position. BELFOR team members are a unique breed, committed to restoring not only property, but restoring lives for those affected by disasters, large or small.
BELFOR also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Disability, Life Insurance, Employee Assistance Program, Paid Holidays and Paid Time Off.
Position Overview
This is an in office position located in Troy, MI.
Qualified candidate will responsible for collection of information required to mobilize field office personnel, support Third Party Programs, and insurance needs.
Data must be accurately entered into CRM software, XactAnalyis and will be transmitted electronically to field offices who will mobilize appropriate personnel.
Attention to detail, strong customer service skills and the ability to provide compassionate and supportive responses while dealing with home owners is a must.
The call center is a 24-7 operation, candidate will be assigned to the appropriate shift.
Responsibilities
- Responsible to maintain a professional presence while answering calls.
- Use discretion as necessary when routing calls or providing information regarding the organization to callers.
- Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
- Follow precise client required protocols and BELFOR procedures
- Operate effectively and professionally in close team environment requiring self-motivation and ability to multi-task in a fast paced environment
Duties
- Must be proficient in typing and basic computer skills
- Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, Third Party Programs.
- Maintain a customer database to include detailed data entry into web-based third party applications
- Comprehensive understanding of customer service, principles and practices
- Work under time constraints to meet specific timelines
- Attention to detail and keen sense of safeguarding other people's property and information
- Other duties as required
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Last updated : 2024-08-30