What are the responsibilities and job description for the HOST/HOSTESS position at Bella Vista Property Owners Association?
Host / Hostess
Employment Status: Part-time
FLSA Status: Nonexempt
Benefit Status:
Bella Vista Property Owners Association
Department: Bella Vista Restaurant Group
Department #:
Reports to: Restaurant Manager
Safety Rating: Normal
Starting Pay:
Prepared Date: December 2022
POSITION SUMMARY
The Host/Hostess provides a friendly, responsive service to create an exceptional dining experience for all of our guests. The primary objective is to show our guests such a marvelous time that they will want to return again and again. May require independent judgment in the disposition of routine matters without direct supervision. Will work under the direct supervision of the Restaurant Manager.
REQUIREMENTS, ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Maintain complete knowledge of restaurant’s food and beverage preparation
- Enter and complete customers’ orders on computer system; accept several types of payment and make change
- Interact with guests in a friendly and efficient manner; ensure guests’ complete satisfaction by exceeding their expectations
- Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant
- Clear and reset tables
- Report to work in a neat and clean uniform; maintain well-groomed hair and personal hygiene as established by company policy
- Perform other duties as directed
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Basic mathematical skills: ability to make change
- Basic reading and writing skills
- Must be able to work in a standing position for prolonged periods of time (up to 5 hours) and be able to reach, bend, stoop and frequently lift ups to 25 pounds
- Basic computer skills and ability to operate a point-of-sales system
- Excellent communication and customer service skills
- Basic understanding of dining room and service procedures and functions
- Multi-task oriented
- Must be able to upsell food and beverage items
- Knowledge of workplace safety procedures
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is standing the entire shift. The employee frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries, and pushes. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls in repetitive motions. The employee is frequently required to walk, sit; and reach with hands and arms. The employee occasionally lifts and carries tubs and cases weighing up to 25 pounds. The employee must frequently communicate with Dining Room Assistants, Servers, and other staff. The employee is occasionally exposed to hazards including, but not limited to, cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, elevated temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The Bella Vista POA is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
