Area Table Games Instructor

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

Looking For Perks? We’ve got you covered!

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off
  
  
  

Area Table Games Instructor

The Area Table Games Instructor is responsible for teaching individuals how to deal and manage various casino table games like blackjack, roulette, craps, carnival games and baccarat across assigned locations. They must ensure that trainees understand game rules, proper procedures, customer service standards, and compliance regulations, all while maintaining a safe and controlled gaming environment within a casino setting.

ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)

• Build positive team member relations.
• Participates and conducts departmental meetings as necessary.
• Ensure consistent high-quality service to all our team members and guests.
• Create and deliver comprehensive training programs covering all aspects of table games
• Supervise trainees at practice tables, providing feedback on their dealing skills, game management, and adherence to casino policies
• Educate trainees on all applicable gaming regulations, including responsible gaming practices, anti-money laundering procedures, and player protection protocol
• Ensure training programs are in accordance with the Internal Controls
• Works in coordination with the Director of Casino Operations and Casino Shift managers at both properties to evaluate, and when necessary, revise, current Internal Controls
• Responsible for all attendance and performance tracking for Dealer Trainees.
• Assist and participate in Job Fairs, recruiting, the interview process and new hire orientation
• Monitors new and existing dealers in the pit to ensure proper dealing procedures are being followed. Provides retraining as necessary and needed
• Provides administrative support to Casino Operations
• Reports to director of Casino Operations and /or Table Games Manager
• Creates a thorough, comprehensive syllabus for each table game
• Creates a thorough, comprehensive training manual that includes sequential training lessons to be taught
• Communicates and reports pertinent information and safety concerns in a timely manner to senior leadership.
• Perform other duties as assigned
  
  
  

Qualifications

• High School or GED equivalent, required.
• Must have 3 to 5 years of dealer experience in various casino table games, required.
• 1 to 2 years of supervisory experience, preferred.
• Strong communication and interpersonal skills
• Ability to effectively teach and train all casino games.
• Attention to detail and ability to maintain a safe gaming environment
• Possess excellent teamwork, interpersonal, and guest service skills.
• Able to effectively communicate in English via verbal and written.
• Must have a professional demeanor and presence with the ability to interact with guests, vendors, and team members.
• Be able to obtain and maintain a state gaming permit.
  
  
  

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.