IT Support Specialist - Bilingual (Chicago Area)

Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team.

We are seeking a proactive and customer-focused Bilingual (English/Spanish) Technical Support Agent to join our team. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who thrives in a fast-paced, collaborative environment and is committed to delivering exceptional service in both English and Spanish. This position serves as the first point of contact for all IT-related issues, fielding customer calls, emails, and support tickets, while troubleshooting, documenting, and resolving issues using available knowledge base resources.

Essential Duties and Responsibilities:

• Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more.
• Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers.
• Active Directory user management.
• Collaborate with team members to support client needs and service delivery goals.
• Other responsibilities as assigned.

Requirements:

• Proficiency in both English and Spanish, including reading, writing, and speaking.
• Minimum 2 years of experience providing technical support to end users in a help desk or similar environment.
• Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite.
• At least one active certification is preferred (e.g., CompTIA A , Network , Security )
• Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing.
• Ability to lift and transport computers and IT equipment as needed
• Valid drivers license, reliable transportation, and willingness to travel to client sites within the region.
• Ability to prioritize tasks and manage time effectively.
• Team-oriented mindset and customer-first attitude.
• Completion of some college coursework in IT, computer science, or a related field (degree preferred).

Beneficial Knowledge:

• Experience with current versions of Windows Server.
• Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.

Compensation & Benefits:

• Competitive salary and performance-based bonuses
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation, sick leave, and holidays
• Certification and mileage reimbursement
• Professional development opportunities and company-sponsored events
• Friendly, business-casual work environment

Additional Information:

This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites.

Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position.

Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.