What are the responsibilities and job description for the Belmond Travel Advisor position at Belmond Management?
The Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
Belmond Travel Advisors will personalise each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams who need to execute on these. Understanding the Belmond Audiences and proactively suggesting destinations, products and experiences that match to the guest profile.
The BTA team will be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query. The team will ensure we deliver on our promise of a 24/7 Customer Contact Organisation by partnering with our global colleagues to respond to all reservation requests in a timely and efficient manner.
Requirements
The ideal candidate will have the following:
- Minimum of a Bachelors Degree and one year experience in hospitality, hotel operations or customer service required.
- Ability to communicate in English with hotel guests, suppliers, and employees to their understanding.
- College degree in a Hospitality major preferred.
- Excellent verbal and written skills, listening skills and questioning techniques.
- Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team.
- Ability to accommodate a flexible work schedule and work long hours.
- Understanding of the luxury hotel environment.
Benefits
Belmond provides a comprehensive benefits package for full-time employees including medical, dental, vision, disability, and life insurance. You are eligible for the majority of these plans after 60 days of full-time employment. We also offer 401(k) retirement savings plan, paid vacation and holidays.
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Salary : $38,500 - $48,700
