What are the responsibilities and job description for the Corporate Relocation Coordinator position at Beltmann Relocation Group?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)
- Conduct introductory calls, explain move process, and provide literature to transferee.
- Manage daily task list, emails, etc.
- Coordinate entire relocation from start to finish by establishing customer needs and concerns.
- Schedule pre-move survey.
- Communicate with customers and accounts effectively throughout the relocation process.
- Build relationships with customers and accounts to maintain satisfaction.
- Schedule pick-up and delivery dates; set realistic expectations.
- Provide moving industry knowledge to customers and accounts.
- Work closely with operations team to ensure coverage.
- Work with third-party suppliers.
- Conduct quality calls daily during the move process; facilitate changes as necessary.
- Ensure proper authorization for requested services.
- Interact with departments as needed to service customers.
- Maintain comprehensive notes and data in internal/external systems.
- Manage post-move process: debris removal, survey, etc.
QUALIFICATIONS & EXPERIENCE REQUIRED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
- High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience required.
- Some college preferred.
- Moving industry experience preferred. Corporate Relocation experience strongly preferred.
- Must be proficient in the use of standard software packages, including Microsoft Office.
- Preferred experience in household goods customer service.
- Demonstrated ability to work in a proactively diverse and inclusive organization.
- Excellent, proven interpersonal, verbal, and written communications skills.
- Demonstrated ability to share skills and knowledge with others.
- Demonstrated ability to multi-task and work in a fast-paced office setting.
- Active listening to questions, comments, concerns, provided answers, responses, or any other inquiries.
SKILLS REQUIRED
- Communication
- Time Management
- Teamwork
- Active Listening
- Organization
- Attention to Detail
- Customer Focus
