What are the responsibilities and job description for the Cashier position at Benbrook Ace Hardware?
About Benbrook Ace Hardware
Benbrook Ace Hardware is family owned and will open the doors to the public on October 19th. Great people will make Benbrook Ace Hardware stand out in our community, and we are looking for individuals who strive for personal and professional growth. Our core values are winning, excellence, love, integrity, gratitude, humility, and teamwork. W.E. L.I.G.H.T.
General Summary
The Cashier is responsible for register transactions involving the sale and/or return of merchandise.
Essential Duties & Responsibilities
Customer Service:
• Provide a positive representation of Benbrook Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor, work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every
customer, every time.
Register Operations
• Follow all cash register transaction procedures.
• Responsible for balancing of register drawer.
• Adhere to any Store Support Center program or promotion that may require implementation at the cash
registers.
• Participate in store and Cashier meetings.
Front End Appearance and Upkeep
• Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end.
• Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
• Ensure fresh ads are stocked in shopping carts at all times.
• Ensure forms and supplies are stocked at all times.
• Assist with decorating the front end according to the Store Support Center program.
• Call for cart pickups when necessary.
• Inform management when merchandise returns need to be put away.
• Perform all other duties as assigned.
Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
• WINNING– Amaze our customers, our associates and our communities by delivering on our helpful promise.
• EXCELLENCE – A disciplined approach to achieve outstanding results through continuous improvement.
• LOVE – Showing our love for the work we do, our customers, and our associates.
• INTEGRITY – An authentic commitment to moral and ethical behavior.
• GRAITITUDE – The attitude we show to all that enter Benbrook Ace Hardware.
• HUMILITY – The humble appreciation that every person is unique and valued.
• TEAMWORK – Together we can achieve extraordinary things.
Minimum Skills, Requirements and Qualifications
• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing
