What are the responsibilities and job description for the Bilingual Collection Specialist position at BENCHMARK CU SERVICES INC?
Benefits:
- 401(k)
- Opportunity for advancement
- Paid time off
Benefits/Perks
- Entry level position within team
- Advancement opportunities based on merit
- Full time 40 hrs./week
- Mon-Fri day shift
- Hourly pay from $20 - $23
- Paid Time Off
Job Summary
We are seeking a Collection Specialist to join our team. The ideal candidate must be bilingual and fluent in English & Spanish with ability to read, write and translate all forms of communications both verbal & written.
In this role, you will monitor accounts to identify outstanding payments and communicate with consumers regarding the collection of those funds. This position requires a self-driven and motivated individual able to work with light supervision. Excellent negotiation and interpersonal skills as well as dependability and reliability are essential.
We are seeking a Collection Specialist to join our team. The ideal candidate must be bilingual and fluent in English & Spanish with ability to read, write and translate all forms of communications both verbal & written.
In this role, you will monitor accounts to identify outstanding payments and communicate with consumers regarding the collection of those funds. This position requires a self-driven and motivated individual able to work with light supervision. Excellent negotiation and interpersonal skills as well as dependability and reliability are essential.
Responsibilities
- Primary communication by phone - outbound & inbound calls
- Review accounts to collect and negotiate overdue payments
- Research member information and historical data on accounts
- Communicate with members regarding overdue accounts - verbal & written
- Collect payments and provide full resolution
- Maintain accurate documentation of account status and collection efforts
- Report on collection activity and present to management
Qualifications
- High school diploma/GED or equivalent is required
- Previous experience as a Collection Specialist or in a similar position
- Banking or credit union experience
- Understanding of collection techniques
- Knowledge of debt collection laws and regulations
- Familiarity with Microsoft Office, Excel, and computer databases
- Ability to work well under pressure
- Excellent verbal and written communication and negotiation skills
Salary : $20 - $23