What are the responsibilities and job description for the Account Manager Assistant (Customer Service Rep- Benefits) position at Benefit Outsourcing Solutions?
JOB DESCRIPTION
Title: Account Manager Assistant
Reports to: Client Director
Our commitment to our employees is to provide opportunities, resources, and personal empowerment in a safe, professional working environment, which will promote excellence. We are further committed to rewarding the return commitment from each employee by providing continuing education, updated technology, information and communication that foster individual growth and development.
Responsibilities:
- Responds to customer requests via telephone, mail, chat or email (benefit and/or claim issues).
- Follows client procedures and guidelines on various benefit administration tasks.
- Process and validate Medical and Medicare Reimbursement Documentation
- Processes ACH/Direct Bill/Credit Card premium payments.
- Processes open enrollment, new hire and life change events.
- Processes pending dependents and dependent validation documents.
- Monitors, looks-up and handles bad addresses.
- Ensures policies and procedures are followed to secure internal and external working systems (i.e. passwords, etc.)
- Coordinates phone and e-mail coverage in the event of absences.
- Maintains knowledge of and analyzes government regulations surrounding HIPAA, COBRA, ERISA, Medicare and IRS as it relates to benefit administration.
- Other duties as assigned.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Customer Services (internal and external customers) - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to request for service and assistance; meets requirements
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Communication - Speaks clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions; communicates effectively on a technical and non-technical level; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interest; able to build moral and group commitments to goals and objectives; supports everyone's efforts to succeed.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: Hybrid remote in Walled Lake, MI 48390
Salary : $18 - $21