Benefit Specialist (San Francisco, CA)

Summary – The Benefits Specialist is an entry level position and will provide customer service, determine, maintain, and terminate member and/or dependent eligibility for health care benefits and pension benefits. Bilingual in Spanish is a requirement.

Essential Duties And Responsibilities Include But Not Limited To

• Understanding of the plan rules for eligibility/pension as outlined in the Summary Plan Description (SPD) for each fund.
• Collect completed forms and add all members and their eligible dependents to the BeneSys computer system and any/all outside carrier systems. Send requests for additional documentation on incomplete enrollment forms and/or denial with rights to appeal.
• Audit vendor reports and invoices on a monthly or weekly basis.
• Determine qualifying events and notify member/dependent of COBRA rights.
• Prepare and mail eligibility correspondence including but not limited to enrollment forms, enrollment packages and self-payment notices.
• Scan and index documents into document storage system.
• Provides exceptional customer service via phone and email to internal and external customers.
• Regular and predictable attendance is an essential function of this job.
  
  

Qualifications

• Bilingual in Spanish is a requirement
• Excellent customer service and phone skills
• Proficient in MS Word, Excel and Outlook
• Ability to read and interpret plan rules, department rules and procedures manual and COBRA compliance manual
• Ability to speak clearly and effectively to explain eligibility requirements to members, dependents, providers and union officials
• Ability to multi-task
• Prior experience in a clerical and customer service, preferred
• Post High School education or prior related work experience, preferred
  
  

Work Schedule - Full-time. Monday – Friday, 8:00am - 4:30pm. Required in office (No at-home days).

Competitive Benefits And Compensation Package

• Vacation days earned at a rate of 1 day per each full month worked (for your first pro-rated year)
• 12 paid holidays
• Medical, dental, and vision insurance, with option for dependent coverage
• Company paid basic life, short-term disability, long-term disability and AD&D insurance
• 401k with employer match
• Tuition reimbursement program
• Career development opportunities
• Referral bonus for all successful full-time referrals
• Annual opportunities for increases
  
  

Pay

Hourly rate ranges from $31.00 - $32.00. Actual rate dependent on location, skills, education, experience and other business factors.

Our Culture

BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees’ successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.

Our Culture Focuses On Three Core Values

• Collaboration: working together across 31 locations to achieve the best for the company and our clients
• Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
• Integrity: doing what we say we will do. Upholding strong ethical and moral principles
  
  

ADA & EEO

Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.