What are the responsibilities and job description for the Call Center Customer Service Representative in McKinney position at Benjamin Franklin Plumbing, LLC?
Benefits
At Benjamin Franklin Plumbing, we are a trusted leader in providing high-quality plumbing services to our community. Our team is committed to ensuring our customers receive exceptional service and reliable solutions for all their plumbing needs. We are looking for a dynamic and dedicated Call Center Customer Service Representative to join our growing team and help us deliver top-notch service.
Job Overview
As a Call Center Customer Service Representative, you will serve as the first point of contact for our customers. You will handle inbound calls, provide assistance, schedule appointments, and ensure that customer inquiries are addressed promptly and professionally. A positive attitude, excellent communication skills, and a problem-solving mindset are essential for success in this role.
Qualifications
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
You are applying for work with a franchisee of Benjamin Franklin Plumbing, not Benjamin Franklin Plumbing Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.
Lawton Group is an Equal Opportunity Employer which makes employment decisions without regard to race, color, sex, age disability or marital status. This Company also complies with the Americans with Disabilities Act of 1990. During the interview process, you may be asked questions concerning your ability to perform job-related functions. This Company reasonably accommodates qualified individuals with disabilities and bona fide religious beliefs.
Compensation: $13.00 - $15.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
At Benjamin Franklin Plumbing, we are a trusted leader in providing high-quality plumbing services to our community. Our team is committed to ensuring our customers receive exceptional service and reliable solutions for all their plumbing needs. We are looking for a dynamic and dedicated Call Center Customer Service Representative to join our growing team and help us deliver top-notch service.
Job Overview
As a Call Center Customer Service Representative, you will serve as the first point of contact for our customers. You will handle inbound calls, provide assistance, schedule appointments, and ensure that customer inquiries are addressed promptly and professionally. A positive attitude, excellent communication skills, and a problem-solving mindset are essential for success in this role.
Qualifications
- Previous Experience: Previous experience in customer service or call center environment is preferred, especially in the home services industry (Plumbing, HVAC, etc.), but not required.
- Communication Skills: Excellent verbal and written communication skills. Must be able to communicate clearly and professionally with customers.
- Computer Skills: Basic proficiency in Microsoft Office and CRM software (or willingness to learn).
- Problem Solving: Strong ability to handle and resolve customer issues in a calm, effective manner.
- Multitasking: Ability to manage multiple tasks simultaneously and stay organized in a fast-paced environment.
- Positive Attitude: Friendly, empathetic, and professional demeanor with customers.
- Team Player: Ability to work effectively both independently and as part of a team.
- Familiarity with plumbing terminology or previous experience in a trade-related customer service role.
- Bilingual (English/Spanish) a plus.
- Work Environment: A supportive, team-oriented environment where your contributions are valued.
- Benefits: Health Insurance, days paid time off, and other benefits
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
You are applying for work with a franchisee of Benjamin Franklin Plumbing, not Benjamin Franklin Plumbing Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.
Lawton Group is an Equal Opportunity Employer which makes employment decisions without regard to race, color, sex, age disability or marital status. This Company also complies with the Americans with Disabilities Act of 1990. During the interview process, you may be asked questions concerning your ability to perform job-related functions. This Company reasonably accommodates qualified individuals with disabilities and bona fide religious beliefs.
Compensation: $13.00 - $15.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
- Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
- Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
- Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
Salary : $13 - $15