Returns Supervisor

The Returns Supervisor plays a crucial role in managing the returns process efficiently. This position involves overseeing the returns operations, coordinating with various stakeholders, and implementing effective strategies to streamline the returns process. The Returns Supervisor is responsible for maintaining accurate records and implementing best practices to optimize the returns workflow.

Duties and Responsibilities

• Supervise and provide guidance to the returns team, including training, coaching, and performance evaluations.
• Develop labor plans based on projected returns volume and SLAs to ensure optimal resource/headcount allocation.
• Implement and enforce quality control measures to ensure returned items are properly.
• Inspected and processed according to company standards and client requirements.
• Ensure timely achievement of assigned production goals.
• Develop and implement standardized procedures for handling returns efficiently and accurately.
• Collaborate with the operations team to establish streamlined processes, maximizing efficiency and reducing costs.
• Ensure compliance with company policies, industry regulations, and legal requirements related to returns processing.
• Set clear performance objectives and provide feedback to team members on a regular basis.
• Foster a positive work environment, promoting teamwork, collaboration and safety.
• Coordinate with the customer service team to ensure timely and satisfactory resolution of return-related issues.
• Identify root causes of returns and work with relevant teams to implement corrective actions to minimize future returns.
• Maintain accurate records and generate aged reports to monitor productivity.

• Previous experience in a similar role, preferably in a 3PL environment or logistics industry.
• Strong knowledge of returns management processes, industry best practices, and relevant regulations.
• Proficiency in using warehouse management systems (WMS), enterprise resource planning (ERP) software, and Microsoft Office Suite.
• Ability to communicate, including reading, writing, and speaking in English and Spanish.
• Excellent leadership and supervisory skills, with the ability to motivate and develop a team.
• Effective problem-solving and decision-making abilities, with a focus on continuous improvement.
• Ability to perform basic math functions.
• Work Regularly lift and/or move objects 10-50 lbs; occasionally, with team support, lift and/or move objects greater than 30 lbs.
• Work overtime as assigned.