What are the responsibilities and job description for the Front Office Manager position at Berkeley Oceanfront Hotel?
We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.
Responsibilities
- Manage and lead the guest services team, including front desk and door staff
- Ensure the smooth check-in and check-out process for guests
- Handle guest inquiries, concerns, and special requests in a timely and professional manner
- Train and mentor staff to deliver exceptional guest service
- Monitor and respond to guest feedback and reviews
- Collaborate with other departments to enhance the overall guest experience
- Implement and maintain guest service standards and procedures
- Resolve guest complaints and issues to ensure guest satisfaction
- Implement and maintain efficient operational processes and technology solutions
Qualifications
- 2 years of experience in hotel front desk management/supervisory operations
- Opera PMS experience, preferred
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Read, write and speak English fluently
- Proficient in hotel management software and Microsoft Office
- Detail-oriented and able to multi-task effectively
- Customer service oriented and committed to providing exceptional guest experiences
- Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
- Prior cash handling experience necessary
- Ability to work flexible hours, including weekends and holidays as needed
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