What are the responsibilities and job description for the Dispatcher position at Berkeys Air Conditioning, Plumbing & Electrical?
Overview
Voted Top 30 Best Places to Work in DFW 2023!
Compensation: $19/hour SPIFFS!
Berkeys is looking to add an enthusiastic customer-focused HVAC Sales Dispatcher to our growing Call Center Team!
Berkeys Plumbing, A/C, and Electricals’ company culture inspires our employees to take initiative, be proactive, and contribute to the success of the company. Berkeys is recognized for our approach with outstanding client/customer service. Our purpose is to treat our clients as family by providing proven options, world-class service, and peace of mind.
Bring your talent over to Berkey’s and enjoy an employee appreciative culture with events throughout the year like parking lot BBQ’s, catering/food trucks, snow cone days, employee recognition awards, continuous training for your professional development, coached and supported career growth, comprehensive benefit package for full-time associates including medical, dental, vision, 401k with Company match, disability, HSA's and FSA's, PTO, and so much more!
This unique Dispatching role is responsible for handling all the Angie’s List, Yelp and Info Box requests as well as for dispatching technicians in a way that maximizes efficiency and ensures customer satisfaction. The role requires accuracy, energy, enthusiasm, integrity and the ability and commitment to be on time. The ideal candidate will have excellent communication skills and high attention to detail. This position will provide dispatching support to HVAC Sales and be a backup Dispatcher for all lunches, breaks, vacations, etc. The work hours will be Monday - Friday 7:00a-4:00 and 1 Saturday every other month with a one-hour lunch. Schedule is subject to change based on the business needs.
Responsibilities
What Will I Do?
- Ability to dispatch and move calls for various technicians.
- Handling all of the Angie’s List, Yelp and Info Box requests
- Energy, enthusiasm, integrity and interest in performing at a high level day in and day out.
- Ability and commitment to be on time.
- When technician is ready, have him on the way quickly.
- Attention to detail.
- Provide exceptional customer service to our clients at all times.
- Strong teamwork skills and high regard for teamwork with respect.
- Ability to work with other employees, management and technicians to get the job done correctly and in the best interest or our clients, while abiding by company policies and procedures.
- Regular weekend availability required.
- Ability to learn and apply dispatching skills effectively.
- Ability to see the 'big picture' of work committed and plan to achieve the challenge.
- Experience working with call center phone systems a plus.
Qualifications
Do I have What it Takes?
- Minimum High School Graduate/GED Equivalent.
- 3 years in a Dispatch Center a plus.
- Service Titan experience a plus
Salary : $19 - $0