What are the responsibilities and job description for the Billing Specialist position at Berkley?
Company Details
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
The company is an equal employment opportunity employer.
Responsibilities
We have an opportunity for a Billing Specialist to join our Berkley One team! You will primarily be responsible for providing support for accounts receivables while providing exemplary customer service to internal/external customers on billing related matters. Come join us!
This position will be based in our Wilmington, DE office and we offer a hybrid work schedule
Key functions include but are not limited to:
- Serve as first point of contact and resolution, via phone and email, for customer billing questions
- Day to day processing of billing reports and financial handling, including but not limited to applying lockbox payments, manual payment application and scanning, generating refunds, reviewing and applying suspended cash, transferring funds, investigating failed payment transactions, etc.
- Provide support of billing needs and inquiries from internal business partners
- Collaborate with service and finance teams to recommend updates and process optimizations to increase quality and efficiency of billing function
- Special projects as needed
Qualifications
- Bachelors Degree or equivalent work experience
- Minimum of 1-3 years of billing and financial transaction processing
- Ability to troubleshoot complex problems and utilize available resources and tools
- Proficiency in Excel
- Ability to work independently and collaborate where needed
- Strong analytical and decision-making skills with a high attention to detail.
- Exceptional verbal and written communication skills. Your communication style is flexible to the situation; you communicate clearly, concisely, and with a purpose
- Calm under pressure; you have excellent organizational skills, integrity, and great follow-through on tasks; you are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
- Natural curiosity; you love learning how things work and you are always looking for innovative improvements
Additional Company Details
We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
