Sales Support Specialist

Description

Who We Are:

As a 2022 & 2023 Best Places to Work in PA business with a 40 year reputation as one of the most trusted systems integration companies in the industry, Berkshire Systems Group, Inc. continually expands our expertise in state-of-the-art fire safety, security, and communications solutions for commercial, industrial, and government entities.

Job Description: Brief Summary

The Sales Support Specialist provides sole support to sales team by performing a number of administrative tasks. This position requires technical knowledge needed to assist sales team with customer account management and producing technical proposals for Fire Alarm, Security, Access Control, Video Surveillance, A/V and Communications Systems.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create and maintain We Opportunity CRM Reports, Tables and Proposal Schedules including distributing a weekly Bid List of all jobs that are out for bid to all Application Specialists so they know who is bidding the job
• Coordinate the assignment of bid jobs with Sales Manager
• Gather Lead Follow up information from Application Specialist and Update CRM Software
• Update status of Proposals in CRM Software
• Sales Lead Administration
• Collect Sales Leads from the field
• Monitor their progress
• Report sales leads to the Accounting Department
• Search Dodge Report for jobs that are in the Design Phase
• a) Assign Jobs in design phase to Application Specialist for follow up with Engineer
• Compile list for each individual Application Specialist of jobs in the design phase.
• When work load demands extra assistance work with the Application Specialist with Design in:
• Fire Alarm
• Security
• Video Surveillance
• Card Access
• Sound Systems
• Requires base knowledge of CAD and Bluebeam
• Help do take-offs for all applicable systems for any bid job when take-offs are backed up.
• Assist Application Specialists with any risers that may need to be completed for Electrical Contractors or Engineers.
• Update and administrate BSGI Website, including optimizing, monitoring and report on SEO.
• Social Media Marketing – Monitor BSGI social media presence.
• Start Eblast Campaign
• Maintain Customer Email database
• WeSuite Estimating Software Liaison and Maintenance – work directly with Software Developer.
• COSTARS and PA State Contract Administrative Assistant in maintaining our status with public contracts that BSGI is currently on during times of contract renewal.
• Work in a constant state of alertness and in a safe manner.
• In-person attendance is required.
• Other duties as assigned.

Requirements

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or abilities required.

• Associate degree in Marketing, Business Administration or Engineering Technology
• Bachelor degree in Marketing, Business Administration, or Engineering is preferred.
• Proficient with MS Office, Google
• Familiarity with Sedona software preferred
• Valid driver’s license with minimal traffic violations is required
• Basic knowledge of CAD and/or BlueBeam is required

Competencies:

• Strong problem-solving skills
• Intermediate level of proficiency in Excel
• Understanding of Fire Alarm/Security Programs
• Ability to review drawings – electrical, mechanical – Fire protection, Architectural & Telecom
• Basic understanding of wiring architecture for systems

Physical Demands:

• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or customers; manual dexterity required for reaching and lifting of moderately sized and weighted objects, and operating of computer equipment. Must have the ability to drive a Vehicle to visit customers and must maintain a valid PA driver’s license.

Dress Codes -Appearance:

• The appearance requirements for the Sales Support Specialist will be on the upper end of the casual business scale. The expected constant contact of the Specialist with new and existing customers will demand excellent professional dress and personal grooming at all times.

Work Environment:

• This is a role that requires both office work and daily travel (mostly local); however, some lifting may be required. This would require the ability to lift files, open cabinets and bend or stand as necessary. The office area is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.