What are the responsibilities and job description for the CUSTOMER CARE SPECIALIST position at Bernie & Phyl's Furniture?
Job Details
Description
CUSTOMER CARE SPECIALIST
Monday - Friday 9:00 am - 5:00 pm
40 hours per week (full time)
Hourly Rate: $17 - $19 per hour based upon experience
JOB DESCRIPTION
We are currently looking for a Customer Care Specialist for our Corporate office in Norton, MA.
If you are an energetic, self-motivated, individual, you have a great opportunity to join a successful and growing company!
We offer an exciting, supportive, friendly work environment, flexible hours and competitive wages!
RESPONSIBILITIES:
- Handle all incoming customer calls regarding concerns in a professional, positive and proactive manner
- Handle all driver and service tech issues that may arise
- Schedules service appointments, even exchanges, and deliveries with customers
- Confirms deliveries and service appointments
- Refers customer files to outside contract Techs, as needed, to comply with customers requests
- Creates purchase orders to order parts to repair furniture
- Work directly, as a team, with an assigned Road Tech on a consistent basis, as needed
- Follow up after customers service appointment to ensure satisfaction
- Determine if a customer needs a repair, replacement, or authorize a return
- Professionally interacts with all personnel, guests and customers
- Adheres to all company policies and procedures
- Operates all company equipment in a safe and proper manner
- Maintains a neat and safe work area, free from any potential hazards
- Creates atmosphere allowing for open and effective communication
- Other duties as assigned
Qualifications
REQUIREMENTS:
- Good oral and written communication skills
- High School Diploma
- Previous experience working in a call center
- Working furniture product knowledge not required, but a plus
- Knowledge of GERS computer system and its programs not required but is a plus
- A strong work ethic and dependability a must
At Bernie & Phyl's Furniture, we recognize and appreciate all of our team members hard work and dedication. If you view yourself as a professional and are interested in a career in our industry, we are interested in speaking with you.
Bernie & Phyl's Furniture is an Equal Opportunity Employer
Salary : $17 - $19