What are the responsibilities and job description for the Sales Consultant position at Best Buy?
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Guides customers through complex solutions across multiple product categories and services in home, in-store, and virtually.
- Seamlessly incorporates knowledge across all categories to build broader, more impactful solutions.
- Supports projects from start to finish while acting as a liaison for customers throughout their journey.
- Coordinates "My Team" system for customers to see projects from initial vision and development to delivery and installation.
- Maintains relationships with other employees across channels through coaching and supervision to ensure a smooth process with consultants.
- Supports customer interaction from pre-call and walkthrough to installation and post-sale follow up.
- Delivers solutions across every channel of Best Buy with a full understanding of all sales and transactional systems.
- Connects customers with appropriate experts within the organization.
- Navigates services and solutions of Best Buy capabilities to pair customers with the appropriate level of sales support from Consultants to Designers and Account Managers as needed.
- 1 year of experience building complex solutions in sales, customer service, or related fields
- 1 year of experience selling in premium products, luxury brands, and/or custom design environments
- Must be at least 16 years of age
- 1 year of leadership experience in related field or military leadership equivalent
- 1 year of experience in Customer Relationship Management (CRM)
About the Company:
Best Buy
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Company Size:
10,000 employees or more
Industry:
Retail
Founded:
1966
Website:
http://www.bestbuy-jobs.com/
