Front Desk Agent

Best Western Alpenglo Lodge in downtown Winter Park Colorado seeks a front desk team member with a positive attitude interested in the hospitality industry. Experience preferred but not required—strong communication skills and computer knowledge are a plus. Please Note: Two position assessments will be sent immediately after applying for this job. We use these to evaluate candidates, so you are strongly encouraged to complete them. We are unable to offer relocation assistance for this role. This position is year round and not seasonal.

Responsibilities of Front Desk agent include but are not limited to:

• Register arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
• It uses persuasive selling techniques to sell rooms and promote other hotel services.
• Manages and resolves all guest complaints professionally and courteously.
• Processes guest check-outs and handle monetary transactions.
• Depending on the shift, assists with the execution of complimentary guest breakfast.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned

We are flexible on days/hours worked. Competitive hourly wage ($17.50-$19/hour DOE) plus Best Western Reward sign-up incentives result in a higher-than-average earning potential. Benefits include paid vacations and 401K employer match, and occasional bonuses (seasonal).

Please apply online or visit us at 78665 U.S. 40, Winter Park, CO - - - ask for Misty or Carol. Thanks!

Job Types: Full-time, Part-time

Pay: $17.50 - $19.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• Day shift
• Evening shift
• Every weekend
• Night shift

Work setting:

• In-person

Application Question(s):

• If hired for this role, how soon could you start? Please be date specific in your answer. FYI - "ASAP" is not considered date specific.
• Please be sure to complete the skills test that are sent when you submit your application. We use these in the consideration of all candidates.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel front desk: 1 year (Preferred)

Ability to Relocate:

• Winter Park, CO 80482: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19