What are the responsibilities and job description for the Hotel Front Desk Associate position at Best Western Plus Vancouver Mall Dr. Hotel?
Best Western PLUS Vancouver Mall is seeking a new addition to the team, must be able to work swing shift, must have weekend availability, seeking someone with a flexible schedule.
Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring guests have a pleasant stay and a smooth checkout.
Job Duties:
- Provides guests with information, such as local attractions, events and directions.
- Maintains customer privacy.
- Maintains a high level of professional appearance and demeanor.
- Maintains an inventory of vacancies, reservations and room assignments.
- Takes same day reservations and future reservations.
- Knows cancellation procedures.
- Registers arriving guests and assigns rooms.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Reports any unusual occurrences or requests to the manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
- Coordinates guest room maintenance work with the maintenance department.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent
- Previous hotel experience preferred.
- Ability to communicate with the public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events
- Ability to lift and carry heavy packages and luggage up to 75 lbs
- Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances
- Ability to work a flexible schedule, including weekends and holidays
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- Day shift
- Evening shift
- Morning shift
Experience:
- Hotel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $17
