What are the responsibilities and job description for the Front Desk Agent position at Best Western Premier Helena Great Northern Hotel?
Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk attendant position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. The ideal candidate has excellent communication skills, a strong work ethic, flexible hours, and a passion for putting our guests first. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Wage is determined by flexibility, availability, and experience. Only applicants in Helena, Montana, and the surrounding area will be considered.
Responsibilities
- Handle customer complaints as necessary
- Communicate with housekeeping to make sure guest rooms are ready
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
- Well-versed in taking telephone calls and handling stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school diploma, GED, or equivalent
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
Job Types: Part-time, Full-time
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work Location: In person