What are the responsibilities and job description for the Front Desk Receptionist position at Best Western St Louis?
Overview
We are looking for a personable and organized Front Desk Receptionist to join our team and be the welcoming face of our organization. In this role, you will play a key part in creating a positive first impression for our clients and visitors. The ideal candidate excels in communication, thrives in a fast-paced environment, and is passionate about delivering exceptional customer service. This position requires strong organizational skills and the ability to manage front desk operations with professionalism and efficiency. If you enjoy interacting with people and take pride in representing an organization with warmth and confidence, we’d love to hear from you.
Responsibilities
- Greet and welcome guests, clients, and visitors with professionalism and warmth.
- Answer and route phone calls promptly, addressing inquiries or directing them to the appropriate personnel.
- Manage scheduling and appointments to ensure efficient time management.
- Maintain an organized reception area and ensure it is presentable at all times.
- Handle incoming and outgoing mail and packages.
- Use Microsoft Office Suite (Word, Excel, Outlook, and Teams) to complete various office tasks and ensure seamless operations.
- Provide exceptional customer service to clients, addressing their needs and concerns effectively.
- Prepare and maintain the breakfast area, including restocking food items, cleaning equipment, and ensuring the area meets hygiene standards.
- Oversee laundry operations, including washing, drying, folding linens, and ensuring timely availability for guest use.
- Provide outstanding customer service, addressing client needs and concerns promptly and professionally.
- Support office management by assisting with day-to-day operational tasks as required.
Skills
- Proficient in office management practices and procedures.
- Experience as a personal assistant is a plus.
- Microsoft Office Suite (Word, Excel, Outlook, and Teams)
- Knowledge of phone systems and etiquette.
- Strong customer service skills with the ability to handle inquiries professionally.
- Computer literacy with the ability to navigate various software programs efficiently.
- Ability to maintain confidentiality while managing sensitive information.
If you are passionate about providing exceptional service and have the skills necessary to excel in this role, we encourage you to apply. Join us in creating a positive experience for all who enter our doors!
Job Types: Part-time, Temporary
Expected hours: No more than 30 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Fairview Heights, IL 62208 (Required)
Work Location: In person