What are the responsibilities and job description for the Customer Experience Associate position at Beyond Meat?
Job Description
TASKS, DUTIES, & GENERAL RESPONSIBILITIES
Education, Technical Skills, and/or Previous Experience:
WORK ENVIRONMENT
The starting annual base pay for this remote role is between USD $60,000 and $70,000. The actual base is dependent upon many factors, such as training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus and benefits.
Beyond Meat is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Beyond Meat reserves the right to defer or close a vacancy at any time.
For all U.S. based roles: Applicants must be authorized to work for a U.S. employer. This role is not eligible for Visa Sponsorship at this time.
TASKS, DUTIES, & GENERAL RESPONSIBILITIES
- Independently provides support and services to assigned customers and sales team members
- Screens, validates, and enters purchases orders into ERP system (NetSuite), ensuring pricing, discounts, shipping and delivery dates align with production levels and 3rd party logistics
- Independently determines orders’ appropriate ship dates, items, quantities, and manages customer’s order fulfillment expectations
- Assists in requesting customers follow company ordering policies and procedures and enforces that orders’ alignment to price sheets, order minimums and lead-time
- As part of the order fulfillment team with logistics, reviews shipment and delivery date, obtains date changes from customers, and assists with issue resolution between BYND, 3rd party logistics providers and shipping warehouses
- Investigates order discrepancy claims, acquiring proofs of delivery and conducting other fulfillment research, determining to confirm or dispute claims in conjunction with logistics and accounting
- Evaluates customer service and order fulfillment programs and tools for effectiveness and suggests resource improvements when appropriate
- Maintains a positive and professional demeanor, while being adaptable and resourceful
- None
Education, Technical Skills, and/or Previous Experience:
- Bachelor’s degree or an equivalent combination of education and relevant work experience
- Excellent written and verbal communication skills
- Good attention to details and problem-solving skills
- Familiarity with CPG order fulfillment and logistics a plus but not required: NetSuite, i-Trade, Retail Link, Partners Online (Target)
- Intermediate to advanced experience with Microsoft Excel
- Some familiarity with EDI preferred but not required
WORK ENVIRONMENT
- This position can be based remotely or at our HQ location in El Segundo, CA.
The starting annual base pay for this remote role is between USD $60,000 and $70,000. The actual base is dependent upon many factors, such as training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus and benefits.
Beyond Meat is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Beyond Meat reserves the right to defer or close a vacancy at any time.
For all U.S. based roles: Applicants must be authorized to work for a U.S. employer. This role is not eligible for Visa Sponsorship at this time.
Salary : $60,000 - $70,000
