What are the responsibilities and job description for the Front Desk Agent position at BHBW LODGING LLC?
Job Details
Description
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Greet, register, and assign rooms to guests of the hotel
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Communicate with housekeeping and maintenance staff as issues or guest needs arise
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Make and confirm reservations
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Collect payments from departing guests
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Answer phone calls for reservations, local information, and any other guest needs/inquiries
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Assist guests with requests and deliver items if no housekeeping is available
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During down time make sure the lobby area is clean and presentable.
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Check public restrooms for cleanliness
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Stock and clean coffee and water station
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Perform other duties as assigned
Qualifications
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High school diploma or equivalent.
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Exceptional customer service skills
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Ability to stand for extended periods of time.
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Capacity to work in a fast-paced environment with minimal supervision.
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Excellent organizational, multitasking, and verbal communication skills.
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Attentive to detail.
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Friendly, service-driven disposition.
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Excellent organizational, time management, and multitasking skills.
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Great collaboration and teamwork skills.
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Exceptional time management skills.
Salary : $15