What are the responsibilities and job description for the Front Desk Agent position at bhm?
A front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.
- Check guests in and out of their rooms
- Answer any questions guests have
- Make recommendations for activities and restaurants
- Store any luggage guests have
- Answer the phone and direct the call
- Take reservations on the phone
- Arrange transportation for guests
- Maintain the record of guests that have checked in and out
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- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- IHG or Opera experience preferred.
PLEASE DO NOT APPLY IF YOU ARE UNABLE TO SHOW UP FOR AN INTERVIEW.
Job Types: Full-time, Part-time
Pay: $8.00 - $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $8 - $12