Support Staff Specialist - Licking

Support Staff Specialist

Duties: In this role, you will performs front desk and administrative functions to support office operations and clinical staff.   You will greet and serve clients, visitors and other job contacts and provide responsive general direction and assistance. Answer telephones, maintain files, type, create documents and perform other administrative duties on a daily basis.  

The Organization: Since 1955, Behavioral Health Care Partners (Formally known as Moundbuilders Guidance Center) has been providing integrated mental health and addiction treatment services for youth, adults and families. In addition, we offer:

• Exceptional pay
• Great benefits including health, dental, vision, life insurance
• 403b retirement plan with matching funds
• Multiple Loan Forgiveness Programs, and employee discounts
• Accrued paid time off including 2 weeks’ vacation, 12 sick days per year, and 10 paid holidays for fulltime staff
• Flexible schedule
• 40 hours per week (Monday-Friday) various shifts available
• Sign on bonus may be available

Our Location: We are located at in Newark and Mount Vernon, Ohio, a short 30-minute scenic commute from Columbus, Zanesville, and Lancaster.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).

• Performs front desk and administrative functions to support office operations and clinical staff. Greets and serves clients, visitors and other job contacts and provides responsive general direction and assistance. Maintains files, types, creates documents and performs other administrative duties.  
• Checks clients in and out of office and provides client general directions and other general assistance. Verifies client’s demographic information including address, telephone number, insurance coverage, co-pay amount and other information.   
• Collects client’s insurance co-payments and account balances and logs payments. Scans copies of insurance cards and transfers calls to billing.
• Manages telephones by turning phones on and off during posted hours, answers phones, answers routine questions, routes calls, and returns calls to callers who have left voicemail messages.
• Enters client’s demographics, insurance information, health history, and other client data into Electronic Health Record software.
• Ensures clinical staff schedules are full.
• Opens and closes building and ensures office is opened during BHP’s posted hours of service.
• May distribute inter-departmental and other mail to BHP locations in Licking County.
• May be assigned to work in Licking County or Knox County.
• Maintains confidentiality of HIPAA and other confidential and sensitive information.
• Maintains the highest level of integrity and professionalism in all aspects of job performance.
• Keeps abreast of current trends and “best practices” in the field. Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare.
• Performs job responsibilities and maintains all records in accordance with BHP’s policy, procedure and protocol, and as appropriate to the job, all regulatory authorities’ accreditation/licensure/certification standards, and all applicable laws and regulations.
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.

 OTHER DUTIES AND RESPONSIBILITIES

• Performs other duties as assigned.

Qualifications: Candidates must possess strong written and oral communication skills and the ability to collaborate with other service providers. High School Diploma or GED with one to three years of office administration experience. Basic computer, phone and typing skills are necessary for all positions.