What are the responsibilities and job description for the Sls Associate position at BICYCLE GARAGE OF INDY?
Associates provide customers with a high level of customer service, continually work to develop their knowledge and expertise with our broad product line, and contribute to varying other tasks as needed.
Characteristics
- Friendly and approachable
- Eager to work with a team
- Familiarity with most of our cycling products, interest in learning
- Willing to embrace all types of work
- Solid verbal and written communication
Primary Responsibilities
- Meeting BGI’s high standards for customer service.
- Production of profit and sales.
- Continual development of product knowledge and customer service techniques.
- Using basic POS functions for performing transactions and checking inventory information.
- Some associates will be asked to contribute in fitness sales.
Secondary Responsibilities
- Assisting in general facility maintenance, cleaning, and restocking.
- Provide feedback to purchasers about product performance.
- Potential wide variety of other assignments; see below.
Signs of High Effectiveness
- Production of profit and sales
- Excellent feedback from customers
- Clear communication and functional relationships with teammates
- Contribution to secondary job responsibilities
Schedule
- Associates work a variety of schedules depending on their situation. All associates are expected to work a minimum of one weekend shift, with remaining shifts divided between evenings and days.
- Major surges are to be expected during the Labor Day and Expo sales. Extra weekend shifts will be required occasionally.
- Other off-hours events like vendor clinics and company meetings are to be expected intermittently.
Variations in assignment
- Associates are reassigned frequently depending on customer traffic and the needs of other departments. Examples of other assignments include: building or pre-building bikes, helping with major maintenance projects, transferring/delivering product and equipment, clerical work, and many more.
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