Bilingual dental office assistant (Spanish/English)

Overview
We are seeking a highly organized and compassionate Bilingual Dental Office Assistant fluent in Spanish and English to join our dental practice. The ideal candidate will provide exceptional patient service, support clinical and administrative operations, and ensure smooth daily office functions. This role offers an excellent opportunity for individuals with dental office experience and strong communication skills to contribute to a patient-centered environment focused on quality care and efficient practice management. If you don't have any experience but eager to learn, we are willing to train the right candidate.

Duties

• Greet patients warmly in both Spanish and English, ensuring a positive first impression.
• Schedule appointments, confirm patient visits, and manage patient intake processes.
• Verify insurance coverage, perform insurance verifications, and assist with billing procedures using systems such as Dentrix, Eaglesoft, or Meditech.
• Collect payments and process medical billing using CPT coding, ICD-9/10 coding, and familiarity with Medicare and other insurance plans.
• Maintain accurate and up-to-date dental records within EMR/EHR systems like eClinicalWorks or Athenahealth.
• Review documentation for completeness and accuracy, ensuring compliance with HIPAA regulations.
• Assist with front desk duties including answering multi-line phone systems, managing appointment scheduling via medical office management software, and handling patient inquiries with professional phone etiquette.
• Support clinical staff by preparing treatment plans, updating care plans, and assisting with documentation review.
• Manage filing of patient records, medical records management, and general clerical tasks such as typing reports and maintaining organized office files.
• Support office management tasks including insurance verification, appointment reminders, and maintaining a clean and efficient work environment.

Qualifications

• Proven experience as a dental receptionist or medical administrative support within a dental clinic or healthcare setting preferred but not required.
• Bilingual fluency in Spanish and English is required to effectively communicate with diverse patient populations.
• Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/10), CPT coding, and health information management systems is preferred.
• Familiarity with dental software such as Dentrix or Eaglesoft; experience with EMR/EHR systems like eClinicalWorks or Athenahealth is preferred.
• Knowledge of HIPAA regulations to ensure patient confidentiality and data security.
• Excellent customer service skills with professional phone etiquette and compassionate patient interaction skills.
• Proficient computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy (10-key typing).
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Previous clinic or dental office experience is highly desirable; familiarity with insurance verification processes is a plus. This role is vital in delivering high-quality administrative support within our dental practice while fostering a welcoming environment for all patients.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: No less than 36 per week

Benefits:

• Paid sick time
• Paid time off

Work Location: In person

Salary : $25